Noticeboard

If you have COVID symptoms and require a test, you will find details of how to do so on the Inform website, or you can book by calling 0800 028 2816

PLEASE NOTE FROM 6TH APRIL 2020 DOUGLAS MEDICAL CENTRE WILL BE CLOSED FOR THE FORESEEABLE FUTURE. ALL DOUGLAS MEDICAL CENTRE PATIENTS WILL BE DIRECTED TO WALLACETOWN HEALTH CENTRE.

Open Access Morning GP Surgery Cancelled

In accordance with NHS Tayside advice regarding coronavirus, there will be no open access surgery for the foreseeable future.

There will only be booked appointments in both surgeries and you will be asked when booking an appointment the reason for your appointment request.

This is to ensure that anyone with symptoms of coronavirus does not come in to surgery and potentially spread the virus to other patients and staff.

Also we may be able to advise you of another service which may suit your needs better than a visit to the GP.

It may be possible to have a video consultation with the GP or Nurse. This must be pre arranged however. Please call the surgery as normal and if this it is decided your call is suitable for a video consultation, please click open the Near Me Video Consultations tab and follow the instructions.

Annual Review Appointments

Your annual chronic disease review may postponed due to the coronavirus outbreak. If you have any acute issues in the meantime, please contact your surgery to arrange an appointment.

We are now only sending ONE invite for chronic disease annual reviews . If you do not attend this invite, you will not be recalled for a further year.

Patients who fail to attend 

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.

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Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.

www.bowelscreening.scot.nhs.uk/

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Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"

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Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.

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Appointment Arrangements

Open Access Morning GP Surgery Cancelled

In accordance with NHS Tayside advice regarding coronavirus, there will be no open access surgery for the foreseeable future.

There will only be a booked appointment service arranged by firstly speaking to the GP. You will be asked if you have any flu like symptoms and to give a brief description of why you want to see the Doctor and your telephone number confirmed.

This is to ensure that anyone with symptoms of coronavirus does not come in to surgery and potentially spread the virus to other patients and staff.

Also we may be able to advise you of another service which may suit your needs better than a visit to the GP.

As has been for some time now, the GP will not normally call a Patient back regarding a prescription request, an insurance certificate or to discuss test results.

Prescriptions should be ordered in the usual manner i.e. at the reception desk or via our practice website.

Insurance certificates, letters from the Doctor etc. should be requested at reception, they will then pass any such requests on to the GP. Insurance certificates will usually be ready in 48 working hours.

You will not routinely receive a call from the GP regarding results. If you receive a letter from the GP asking you to telephone the Doctor to discuss results, you will be given the next available routine results slot. If however, you wish to discuss the result with the GP e.g. you are still having symptoms or are concerned, your number will be taken and you will get a call from the GP, but this will not necessarily be on the same day you called.

Nurse Appointments will run as an emergency service meantime.

Please cancel or postpone any non urgent routine appointment you may have previously booked. Please do not attend if you are experiencing any flu like symptoms.

We thank you for your patience during these testing times and welcome any comments in the boxes provided at reception on both our sites.         

 

 
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