Noticeboard

If you have COVID symptoms and require a test, you will find details of how to do so on the Inform website, or you can book by calling 0800 028 2816


PLEASE NOTE DOUGLAS MEDICAL CENTRE WILL ONLY BE OPEN FOR VERY SPECIFIC CLINICS. ALL GP APPOINTMENTS WILL BE HELD AT WALLACETOWN HEALTH CENTRE.

There is no longer an open access surgery.

Following instructions from your GPs, all requests for a GP appointment will be screened by our reception staff who will ask you why you would like to see the Doctor and perhaps advise that your request may be better handled by another health professional e.g. physiotherapy or pharmacy.

It is possible to see a GP face to face but the GP would telephone you initially as some matters can be dealt with over the phone.

It may be possible to have a video consultation with the GP or Nurse. This must be pre arranged however. Please call the surgery as normal and if this it is decided your call is suitable for a video consultation, please click open the Near Me Video Consultations tab and follow the instructions.

Your patience at this time would be very much appreciated, we have witnessed a surge in demand to see a GP this past few months whilst struggling ourselves to deal with the problems that COVID has brought.


Annual Review Appointments

Your annual chronic disease review may have been postponed due to the coronavirus outbreak. We are trying our best to catch up, if you have any acute issues in the meantime, please contact your surgery to arrange an appointment.

We are now only sending ONE invite for chronic disease annual reviews . If you do not attend this invite, you will not be recalled for a further year.

Patients who fail to attend 

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.


Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.

www.bowelscreening.scot.nhs.uk/


Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"


Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.


How to make a Near Me call

Step 1

All video calls must be pre arranged with the surgery. If you have spoken to a GP, Nurse or member of reception you will be told when to log in to the website to start your video consultation.

Once a time has been agreed open the Chrome or Safari browser. Copy the website address – https://nhsattend.vc/wallacetownhc or click HERE. On your service’s website you should see a “start video call” button - click this button.

Step 2

The system checks you have everything in place to make a Near Me call. All calls involve an internet check. The system checks you have a speaker, microphone and video: on some devices this is automated, or you may be asked to click “continue” or “yes”. If asked, allow access to your microphone and video

Step 3

Enter your details: name, date of birth and the phone number where you can be reached during the call. Tick the small box to agree the terms and conditions. Your service will then give you some information: please read this and press “start call” again to continue.

You will then sit in a virtual waiting room until your call is picked up by the GP or Nurse.

Please click the links below to view short instructional guides.  

An easy guide to Near Me for the patients of GP surgeries using tablets and smartphones

Easy Guide to NHS Near Me and Your GP for laptops & PCs

 
NHS ScotlandThis site is brought to you by My Surgery Website