If you have COVID symptoms and require a test, you will find details of how to do so on the Inform website, or you can book by calling 0800 028 2816


There is no longer an open access surgery.

Following instructions from your GPs, all requests for a GP appointment will be screened by our reception staff who will ask you why you would like to see the Doctor and perhaps advise that your request may be better handled by another health professional e.g. physiotherapy or pharmacy.

It is possible to see a GP face to face but the GP would telephone you initially as some matters can be dealt with over the phone.

It may be possible to have a video consultation with the GP or Nurse. This must be pre arranged however. Please call the surgery as normal and if this it is decided your call is suitable for a video consultation, please click open the Near Me Video Consultations tab and follow the instructions.

Your patience at this time would be very much appreciated, we have witnessed a surge in demand to see a GP this past few months whilst struggling ourselves to deal with the problems that COVID has brought.

Annual Review Appointments

Your annual chronic disease review may have been postponed due to the coronavirus outbreak. We are trying our best to catch up, if you have any acute issues in the meantime, please contact your surgery to arrange an appointment.

We are now only sending ONE invite for chronic disease annual reviews . If you do not attend this invite, you will not be recalled for a further year.

Patients who fail to attend 

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.

Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.

Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"

Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.



It is most important that you contact us as soon as you realise you cannot attend a booked appointment. This allows us to be able to offer your appointment time to another patient.

GP Appointments

Open Access Morning GP Surgery Cancelled

In accordance with NHS Tayside advice regarding coronavirus, there will be no open access surgery for the foreseeable future.

There will only be a booked appointment service arranged by firstly speaking to the GP. You will be asked if you have any flu like symptoms and to give a brief description of why you want to see the Doctor and your telephone number confirmed.

This is to ensure that anyone with symptoms of coronavirus does not come in to surgery and potentially spread the virus to other patients and staff.

Also we may be able to advise you of another service which may suit your needs better than a visit to the GP.

Please remember that if you wish other members of your family to be seen you must book separate appointments.

It may be possible to have a video consultation with the GP or Nurse. This must be pre arranged however. Please call the surgery as normal and if this it is decided your call is suitable for a video consultation, please click open the Near Me Video Consultations tab at the top of this page and follow the instructions.

Appointments outside normal practice hours


If, for any reason, it is easier for you to attend the surgery outwith normal practice hours, we have an extended hours surgery which runs every morning from 7.30am up to 8.30am.

These appointments can be pre booked via reception.

Patients based at Wallacetown Health Centre and Douglas Medical Centre are welcome to book these appointments.

Emergencies have priority at all times. The duty doctor for the day will be able to help you.

Telephone Consultations

It is now not always possible to speak to a GP on the phone especially regarding routine matters.

If you receive a letter to call in regarding a test result, you will be added to the next available routine results call back slot on the GPs screen. This may not be for a call back the same day.


Private Treatment

Please note that if you have had a procedure or treatment done outwith the NHS and follow up treatment is required in relation to this, then it must be done by the private provider and not your GP.

Practice Nurses


The practice Nursing Staff offer a full range of nursing services to our patients. Appointments can be made through the Receptionist for dressings, removal of sutures, foreign travel advice, immunisations, etc.

Our Nurses have a particular interest in chronic disease management (asthma, diabetes, heart, blood pressure) and well person preventative care and would be happy to discuss this with you.

Appointments for the Practice Nurse are available daily between 08.30 - 12.15 and 14.00 -17.15. When making an appointment with the Practice Nurse, you may be asked to give an indication as to why you are attending in order for you to be appointed with the most appropriate Nurse.

Blood Tests

Wallacetown Health Centre

If you are requested to supply us with a blood sample, and you are a Wallacetown patient, the Practice Nurse runs a clinic every Monday to Friday between 9-10am.You are not required to make an appointment for this service.


Douglas Medical Centre

If you are a Douglas patient and are asked to supply us with a blood sample, please call the reception desk and you will be given a time to attend.


If you are required to hand in a sample for testing at the laboratories in Ninewells, then these must be handed in to the practice before 12.00 at the latest as they are picked only once a day at this time and samples can spoil if left to sit overnight. 

Travel Advice


Please see clinics and services for travel advice page.

Private Treatments

If you require to have any follow up blood tests or removal of stitches etc. following a procedure that has been carried out privately (not under NHS care), then this must be carried out by the organisation where the procedure was performed.


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