If you have COVID symptoms and require a test, you will find details of how to do so on the Inform website, or you can book by calling 0800 028 2816


There is no longer an open access surgery.

Following instructions from your GPs, all requests for a GP appointment will be screened by our reception staff who will ask you why you would like to see the Doctor and perhaps advise that your request may be better handled by another health professional e.g. physiotherapy or pharmacy.

It is possible to see a GP face to face but the GP would telephone you initially as some matters can be dealt with over the phone.

It may be possible to have a video consultation with the GP or Nurse. This must be pre arranged however. Please call the surgery as normal and if this it is decided your call is suitable for a video consultation, please click open the Near Me Video Consultations tab and follow the instructions.

Your patience at this time would be very much appreciated, we have witnessed a surge in demand to see a GP this past few months whilst struggling ourselves to deal with the problems that COVID has brought.

Annual Review Appointments

Your annual chronic disease review may have been postponed due to the coronavirus outbreak. We are trying our best to catch up, if you have any acute issues in the meantime, please contact your surgery to arrange an appointment.

We are now only sending ONE invite for chronic disease annual reviews . If you do not attend this invite, you will not be recalled for a further year.

Patients who fail to attend 

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.

Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.

Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"

Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.

We have changed our website

You can find our new website by following this link

The new website service is provided by NHS24 and will contain the most up to date NHS Scotland news.

Please note - GP surgeries are not involved in the COVID booster vaccination programme.

If you think you are due to be vaccinated please call the vaccine helpline on 423108

Please click here for information and advice regarding COVID vaccinations.

Flu Vaccination Programme 2021/22

If you think you are eligible for a flu vaccination, please call 423108 to arrange an appointment at one of the vaccination centres.

If you have COVID symptoms and require a test, you will find details of how to do so on the NHS Inform website, or you can book by calling 0800 028 2816.

Please see below for advice and information regarding the Coronavirus pandemic.

Attending the Practice

When attending an appointment, we ask for your co-operation in the following:

 Wear a fluid resistant surgical mask. These can be provided at the reception desk. 

 Attend alone where possible

 Maintain physical distancing

 Attend as near to your appointment time as possible. You may be asked to wait outside if you arrive too early. If you are late for your appointment, please call the Practice before coming in as we may need to arrange another appointment for you.

 Sanitise your hands with gel on arrival and departure (we have sanitising points at reception and in the waiting area)


DO NOT attend the Practice if you are:

Displaying symptoms of COVID19 (cough, fever, loss of taste/smell)

 Self-isolating or in quarantine

 Awaiting a COVID test result

Please do not contact your GP Practice to ask for a Covid vaccination passport or status certificate. Please see details below regarding the new Vaccination Status Scheme.

Covid-19 vaccination status scheme

  • · A service that allows people travelling abroad to access their record of vaccination status themselves has launched.
  • · A vaccination status letter can be downloaded from the NHS Inform patient portal or - for those not online - requested in the post via a Freephone Covid Status Helpline.
  • · Only those planning to travel to a country or territory where a record of vaccination status is needed as an entry requirement should download the record or request it.
  • · While there are no countries currently requiring vaccination status to travel, international travel restrictions can change quickly requiring such measures to be in place.
  • · The measures are intended to ease the burden on the NHS by removing the need for people to ask their GP for a status record.
  • · As Scotland's vaccination programme progresses, vaccination status will be replaced by digital Covid Status Certificates, which will include vaccination and testing data to be used for outbound international travel.

  • · People can access their Covid-19 Vaccine Status online, by logging on to
  • · People who have lost or forgotten their username or password will be able to create new ones by selecting 'forgot username' or 'forgot password' options. A Freephone Covid Status Helpline will allow people to get the record posted to them.
  • People who did not receive a letter with a user name and password should click "recover user name" and follow the instructions.
  • · It can be contacted on 0808 196 8565.
  • · The Scottish Government continues to urge a highly cautious approach to international travel, given the risk of new variants. The four UK Chief Medical Officers have said that green-list status should be the exception, rather than the rule, with countries added to the list only where there are very good reasons for doing so.

If you are intending to travel abroad you should:

  • · check the entry requirements for your destination country on the UK foreign travel advice pages
  • · get up-to-date information from the website of your destination country
  • · check the re-entry requirements for your return to Scotland
  • · only request a vaccination record if it is absolutely required and you are due to travel in the next 21 days


Vaccines are crucial for reducing COVID-19 and the harm it causes to health. By taking part in the VAC4COVID Study participants can help us understand how people do after vaccination and support public confidence in COVID-19 vaccines.

Registration is open to anyone aged 18 years or over in the UK. Participants can sign up before or after you get the Vaccine and will be asked to report on any health problems you have before or after vaccination. Participants will need an email address but can complete the online questionnaire on a PC, Tablet or Smart Phone. Click on the link below to find out more. Home page - VAC4COVID

Welcome to the Family Medical Group website which incorporates Wallacetown Health Centre and Douglas Medical Centre GP surgeries.

We aim to provide all of our patients with a comprehensive range of healthcare services, covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

Patients should be aware that it may not always be possible for you to be seen at the site you registered with.

When making an appointment or if you receive a letter inviting you to come in, we will state whether it is Wallacetown Health Centre or Douglas Medical Centre you are to attend.


As well as being able to see when we are open, at the click of a mouse we’ve made it easier for you to see the services we provide. We have also introduced the facility to order your prescription online.

Order Your Prescription Online via our new website -

Join Us

We are happy to accept registrations for new patients at any of our two practices so long as they reside in the practice area. Information regarding registrations can be found by clicking here

If you decide to join us, you will find the service you receive from our dedicated team to be professional, caring and always confidential.

New GDPR Statement

For Information on how we manage your information in line with the new General Data Protection Regulations, please click here.


(Site updated 20/01/2022)
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