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Patient Update


GP cover is likely to remain unpredictable for the foreseeable future due to the Practice still being short of a full time partner.

We feel the best way forward is to continue with our current system of open access at the Wallacetown site every morning from 8am to 9.45am over the next few months at least.

This is to try and make it easier to see a GP on any given day and to cope with the expected high demand this winter.

We appreciate your patience during this challenging time.

Patients who fail to attend 

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.


Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.


Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"


Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.

Practice Management

Ms Lynda Kidd

The Practice Co-ordinator is involved in managing the day to day administration of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment maintenance.

The Practice Co-ordinator supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

The Practice Co-ordinator welcomes any comments or suggestions you may have concerning any aspect of the service the surgery provides.


Wallacetown Health Centre

Dorothy Houston, Maureen Campbell, Lynne Sinclair, Gail Vanderdeyl, Carol Mackie, Vicki Conway, Pauleene Johnson, Laura Milligan, Pamela Reid, Heather Milligan and Heather McInally.

Douglas Medical Centre

Yvonne Houston, Maureen Weir and Jacklyn Milne


Receptionists are trained to provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.


Miss Stephanie Ewart
NHS ScotlandThis site is brought to you by My Surgery Website