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Patient Update


GP cover is likely to remain unpredictable for the foreseeable future due to the Practice still being short of a full time partner.

We feel the best way forward is to continue with our current system of open access at the Wallacetown site every morning from 8am to 9.45am over the next few months at least.

This is to try and make it easier to see a GP on any given day and to cope with the high demand.

We appreciate your patience during this challenging time.

Patients who fail to attend 

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.


Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.


Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"


Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.



Repeat Prescriptions

Online repeat prescription ordering has changed. To order your prescription online please click the link below to use our new system, Patient Services. You will need to register for this service

Please ask at reception or download the Patient Services registration forms here.

For under 16s only please click the link below and follow the instructions to register with the service and enter on the order screen which items you require.

 Prescriptions ordered via this link for patients over 16 will not be processed.

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.


If you are issued with a repeat slip for ordering your medicines please hand this into the reception desk and your repeat prescription will be available for collection within 48 working hours. If you have made arrangements with a pharmacy to pick up your prescription, please allow another full day.

You can also post it to us together with a stamped addressed envelope and we will post the prescription back to you.

Alternatively you can order online by following the link at the top of this page and carrying out a simple registration. Please be aware that this service is solely for items which you are on repeat for, any other requests will not be dealt with through this service.

Medication Reviews

Patients on repeat medication will need to have their medication needs reviewed at least once a year. This can sometimes be carried out over the phone, but you may be asked to make an appointment to see either a doctor or practice nurse.


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