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Patient Update


GP cover is likely to remain unpredictable for the foreseeable future due to the Practice still being short of a full time partner.

We feel the best way forward is to continue with our current system of open access at the Wallacetown site every morning from 8am to 9.45am over the next few months at least.

This is to try and make it easier to see a GP on any given day and to cope with the expected high demand this winter.

We appreciate your patience during this challenging time.

Patients who fail to attend 

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.


Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.


Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"


Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.

Patients Rights and Responsibilities

What You Can Expect From Us

  • We will treat you with respect and dignity.
  • We will not discriminate against any patient on the grounds of sex, disability, age, colour, ethnic or national origin, marital status, sexual orientation or religious or political beliefs.
  • We will provide a high quality service of healthcare designed to meet your needs.
  • We will address any comment or complaint we receive from you.
  • We will not disclose your personal health information to a third party without your prior consent. Your information may, however, be shared with others on the health profession to provide you further medical treatment.

What We Expect From You

  • We ask that you treat our staff with respect. The practice will not tolerate any abusive behaviour towards any member of staff.
  • That you attend any appointment made and to arrive promptly.
  • If you cannot keep your appointment we ask that you let us know as soon as possible so that we can offer your appointment to someone else.
  • Follow any advice or treatment agreed with you.
  • If you Change your address or telephone number, we ask that you inform us immediately to allow us to keep your details up to date.
  • You order your repeat medication in plenty of time, but do not over order.
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