As you will be aware from both local and national press, general practice is under increasing pressure from the high demand on our services. The reasons for the increased demand are many and varied but the effects are concerning, and you will be aware of practices closing lists and being unable to replace doctors as a consequence of this.
In an effort to protect our practice and its staff and to continue to provide a prompt and high standard of service, we are implementing changes from the beginning of November.
When you phone the practice you will be asked if you require a routine or emergency appointment. A routine appointment required by yourself or indicated in a letter you have received will be booked by the receptionist.
We will have more routine appointments available, released every 2 days. An emergency appointment request will be booked that day or screened by the on call doctor as happens currently.
You will be asked if your call is concerning an urgent prescription or results enquiry and your details will be taken and you will be phoned back about these. You will be given a results slot to speak to a doctor if you receive a letter indicating that is required.
Other requests for fit for work certificates, whether we can do letters or forms etc will take up to 48 hours to be decided on and our reception staff will deal with this.
Any requests that come to the on call doctor that is not a medical issue and should have been dealt with by one of the other systems will NOT be dealt with by them and redirected to the appropriate person.
We thank you for your patience as we implement this new system and welcome any comments in the boxes provided at reception on both our sites.