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Noticeboard

 

Patient Update

 

GP cover is likely to remain unpredictable for the foreseeable future due to the Practice still being short of a full time partner.

We feel the best way forward is to continue with our current system of open access at the Wallacetown site every morning from 8am to 9.45am over the next few months at least.

This is to try and make it easier to see a GP on any given day and to cope with the high demand.

We appreciate your patience during this challenging time.

Patients who fail to attend 

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.

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Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.

www.bowelscreening.scot.nhs.uk/

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Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"

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Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.

Data Protection Privacy Statement

 

Family Medical Group aims to ensure the highest standard of medical care for our patients. To do this we keep records about you, your health and the care we have provided or plan to provide to you.

Family Medical Group processes personal identifiable information that relates to patients and is therefore required by law to comply with the General Data Protection Regulations (GDPR), which protect your privacy and ensure that your personal information is processed fairly and lawfully.

This Privacy Notice does not provide exhaustive details of all aspect of the collection and use of personal information by Family Medical Group. However, we are happy to provide any additional information or explanation needed. If you wish to request further information please contact the Practice Co-ordinator by:

Telephone: 01382 459519

Letter: Family Medical Group, Wallacetown Health Centre, Lyon Street, Dundee,

DD4 6RB

 

How We Use Your Information

 

In order to provide for your care, we need to collect and keep information about you and your health on our records. Your information is used to:

 

  • Provide a basis for all health decisions made by care professionals with and for you;
  • Make sure your care is safe and effective;
  • Work effectively with others providing you with care;
  • Contact you about appointment reminders, flu clinics, health promotion information,
  • Cancellation of clinics and changes in service provision.
  •  

We may also use, or share, your information for the following purposes:

 

  • Looking after the health of the general public;
  • Making sure that our services can meet patient needs in the future;
  • Auditing - Using patient health information to review and improve the quality of healthcare. Patient identifiable information is only used within the practice. (Patients have the right to request that their health information is not included in audits);
  • Preparing statistics on NHS performance and activity (where steps will be taken to ensure you cannot be identified);
  • Investigating concerns, complaints or legal claims;
  • Helping staff to review the care they provide to make sure it is of the highest standards;
  • Training and educating staff;
  • Research approved by the Local Research Ethics Committee or NHS Research Scotland. (If anything to do with the research would involve you personally, you will be contacted to provide consent).

As a practice, we feel that research is essential for progress in healthcare and is of considerable benefit to individual patients and the public as a whole. We regularly take part in research studies with the help of experienced NHS staff who search medical records for people who might be suitable so that we can write to them asking if they are interested in taking part.

No person identifiable data is removed from the NHS or provided to any researchers without specific consent from patients.

Patients have the right to opt out of being contacted about research studies. Please let the reception staff or your GP know if you wish to opt out.

If you have any questions, please ask to speak to the Practice Co-ordinator.

 

Our legal basis for using personal information

 

Family Medical Group is required to have a legal basis when using personal

information. Family Medical Group considers that performance of our tasks and functions are in the public interest. So when using personal information our legal basis is usually that its use is necessary for the performance of a task carried out in the public interest, or in the exercise of official authority vested in us. In some situations we may rely on a different legal basis; for example, for compliance with a legal obligation to which Family Medical Group is subject to, for example under the Public Health etc (Scotland) Act 2008 we are required to notify Health Protection Scotland when someone contracts a specific disease.

 

When we are using more sensitive types of personal information, including health information, our legal basis is usually that the use is necessary:

 

  • for the provision of health or social care or treatment or the management of health or
  • social care systems and services; or
  • for reasons of public interest in the area of public health; or
  • for reasons of substantial public interest for aims that are proportionate and respect
  • people’s rights, for example research; or
  • in order to protect the vital interests of an individual; or
  • for the establishment, exercise or defence of legal claims or in the case of a court order.

 

On rare occasions we may rely on your explicit consent as our legal basis for using your personal information. When we do this we will explain what it means, and the rights that are available, to you.

You should be aware that we will continue to ask for your consent for other things like taking part in a drug trial, or when you are having a minor surgical procedure.

 

Disclosure of Information to Other Health and Social Professionals

 

We work with a number of other NHS and partner agencies to provide healthcare services to you.

Below is a list of organisations that we may share your information with:

 

Our Partner Organisations:

 

  • Other NHS hospitals
  • Relevant GP Practices
  • Dentists, Opticians and Pharmacies
  • Private Sector Providers (private hospitals, care homes, hospices, contractors providing
  • services to the NHS)
  • Voluntary Sector Providers who are directly involved in your care
  • Ambulance Service
  • Specialist Services
  • Health and Social Care Clusters
  • Out of Hours Medical Service
  • NHS Scotland

 

We may also share your information with your consent, and subject to strict sharing protocols, about how it will be used, with:

 

  • Health and Social Care
  • Police and Fire Services

 

 

Risk Prediction

 

Risk prediction data tools are increasingly being used in the NHS to help determine a person’s risk of suffering a particular condition, preventing an unplanned (re)admission and identifying a need for preventive information. Information about you is collected from a number of sources in NHS Scotland including this GP Practice. A risk score is then arrived at through an analysis of your de-identifiable information by ISD Scotland and is only provided back to your GP’s Data Controller in an identifiable form. Risk prediction enables your GP to focus on preventing ill health and not just the treatment of

illness. If necessary, your GP may be able to offer you additional services.

 

 

Scottish Primary Care Information Resource (SPIRE)

 

NHS Scotland uses information from GP patient records to help plan and improve health and care services in Scotland. You have a choice about the information from your GP records being used in this way. You can opt out from this at any time by contacting the Practice.

For further information on SPIRE contact NHS Inform on 0800 22 44 88.

 

 

Emergency Care Summary (ECS)

 

Emergency care information such as your name, date of birth, the name of your GP, any medicines which your GP has prescribed, any medicines you are allergic to or react badly to, is shared with Out of Hours as this might be important if you need urgent medical care when the GP surgery is closed.

 

NHS staff (Doctors, Nurses, Accident and Emergency, Ambulance control and crews) can look at your ECS if they need to treat you when the surgery is closed. They will ask for your consent before they look at your records.

In an emergency and if you are unconscious, staff may look at your ECS without your agreement to let them give you the best possible care. Whenever NHS staff looks at your ECS, a record will be kept so we can always check who has looked at your information.

 

 

Key Information Summary (KIS)

 

Key information summary (KIS) has been designed to support patients who have complex care needs or long term conditions. KIS allows important information to be shared with health care professionals in unscheduled care in the NHS 24, A&E, Scottish Ambulance Service, Out of Hours, hospital and pharmacy environments. Information contained in KIS summary includes, future care plans, medications, allergies, diagnosis, your wishes, carer and next of kin details.

You have the right to say that you do not want Care staff to see ECS/KIS. Please contact the Practice on 01382 459519 to let us know.

Online Ordering Repeat Prescriptions

 

This service allows you, to order repeat prescriptions and make changes to your email and mobile contact number where appropriate.

You will need to register to use this service and can de-register at any time.

 

 

Medicine Management

 

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date, and cost effective treatments. This service is provided by our clinicians, our employed Pharmacist and Pharmacists provided by NHS Tayside.

 

 

Computer System

 

This Practice operates a Clinical Computer System on which NHS Staff record information securely. This information can then be shared with other Clinicians so that everyone caring for you is fully informed about your relevant medical history.

To provide around the clock safe care, unless you have asked us not to, we will make information available to trusted organisations. Wherever possible, their staff will ask your consent before information is viewed.

We consider patient consent as being the key factor in dealing with your health information.

 

Shared Care Records

 

To support your care, and improve the sharing of relevant information to our partner organisations when they are involved in looking after you, we will share information to other NHS systems e.g. medication details for out of hours care. The general principle is that information is passed to these systems unless you request this does not happen, but that system users should ask for your consent before viewing your record.

 

How We Keep Your Information Confidential and Secure

 

We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998, Article 8 of the Human Rights Act, the Common Law of Confidentiality, The General Data Protection Regulation and the NHS Codes of Confidentiality and Security. Everyone working in, or for, the NHS must use personal information in a secure and confidential way.

 

We will only ever use or pass on your information if there is a genuine need to do so. We will not disclose information about you to third parties without your permission unless there are exceptional circumstances, such as when the law requires.

 

To protect your confidentiality, we will not normally disclose any medical information about you over the telephone, or by fax, unless we are sure that we are talking to you. This means that we will not disclose information to your family, friends, and colleagues about any medical matters at all, unless we know that we have your consent to do so.

 

Anyone Who Receives Information from Us Is Also Under a Legal Duty to Keep It Confidential and Secure

 

All persons in the Practice sign a confidentiality agreement that explicitly makes clear, their duties in relation to personal health information and the consequences of breaching that duty.

 

Please be aware that your information will be accessed by non-clinical Practice staff in order to perform tasks enabling the functioning of the Practice. These are, but not limited to:

 

  • Typing referral letters to Hospital Consultants or allied Health Professionals
  • Opening letters from hospitals and Consultants
  • Scanning clinical letters, radiology reports and any other documents not available in electronic format
  • Photocopying or printing documents for referral to Consultants
  • Handling, printing, photocopying and postage of medico legal and life assurance reports and other associated documents

 

 

Right of Access to Your Health Information

 

Although we must provide this information free of charge, if your request is considered unfounded or excessive, or if you request the same information more than once, we may charge a reasonable fee.

If you would like to access your personal information, you can request this information by contacting the Practice.

Once we have received your request and you have provided us with enough information for us to locate your personal information, we will respond to your request without delay, within one month.

However if your request is complex we may take longer, by up to two months, to respond. If this is the case we will tell you and explain the reason for the delay.

 

 

Who Else May Ask to Access Your Information

 

  • The Court can insist that we disclose medical records to them;
  • Solicitors often ask for medical reports. We will require your signed consent for us t disclose information. We will not normally release details about other people that are contained in your records (e.g. wife, children parents etc.) unless we also have their consent.
  • Social Services - The Benefits Agency and others may require medical reports on you from time to time. We will need your signed consent to provide information to them.
  • Life Assurance Companies/Employers/Occupational Health Doctors frequently ask for medical reports on individuals. These are always accompanied by your signed consent form.
  • We will only disclose the relevant medical information as per your consent. You have the right, should you request it, to see reports prepared for Insurance Companies, employers or occupational Health doctors before they are sent.

 

 

Sharing Your Information without Consent

 

We will normally ask you for your consent, but there are times when we may be required by law to share your information without your consent, for example:

 

  • Where there is a serious risk of harm or abuse to you or other people
  • Where a serious crime, such as assault, is being investigated or where it could be prevented
  • Where we encounter infectious diseases that may endanger the safety of others, such as meningitis or measles (but not sensitive information such as HIV/AIDS)
  • Where a formal Court Order has been issued
  • Where there is a legal requirement, e.g. if you had committed a Road Traffic Offence

 

 

Family Medical Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, you can be assured that it will only be used in accordance with this privacy statement.

 

 

  • Information you supply using the practice website will only be used for the purpose(s) stated.

 


Your rights

This section contains a description of your data protection rights.

 

The right to be informed

 

We must explain how we use your personal information. We use a number of ways to communicate how personal information is used, including:

 

  • This Data Protection Notice
  • Information leaflets
  • Discussions with staff providing your care 
  •  

The right of access

 

The General Data Protection Regulation allows you to find out what information about you is held on computer and in manual records. This is known as “right of subject access” and applies to personal information held about you. If you want to see or receive information that the Practice holds about you:

 

  • You will need to give us adequate information (e.g. full name, address, date of birth, Community Health Index (CHI), NHS Number etc, two forms of identification etc.) to enable us to identify you and provide the correct information
  • You will need to complete a subject access request form
  • There may be a charge for excessive requests for information held about you
  • We are required to respond to you within one month
  •  

Although we must provide this information free of charge, if your request is considered unfounded or excessive, or if you request the same information more than once, we may charge a reasonable fee.

Once we have received your request and you have provided us with enough information for us to locate your personal information, we will respond to your request without delay, within one month.

However, if your request is complex we may take longer, by up to two months, to respond. If this is the case we will tell you and explain the reason for the delay.

 

The right to rectification

 

If the personal information we hold about you is inaccurate or incomplete you have the right to have this corrected.

If it is agreed that your personal information is inaccurate or incomplete we will aim to amend your records accordingly, normally within one month, or within two months where the request is complex.

However, we will contact you as quickly as possible to explain this further if the need to extend our timescales applies to your request. Unless there is a risk to patient safety, we can restrict access to your records to ensure that the inaccurate or incomplete information is not used until amended.

If for any reason we have shared your information with anyone else, perhaps during a referral to another service for example, we will notify them of the changes required so that we can ensure their records are accurate.

If on consideration of your request Family Medical Group does not consider the personal information to be inaccurate then we will add a comment to your record stating your concerns about the information.

If this is case we will contact you within one month to explain our reasons for this.

If you are unhappy about how Family Medical Group has responded to your request for rectification we will provide you with information on how you can complain to the Information Commissioner’s Office.

 

 

The right to object

 

When Family Medical Group is processing your personal information for the purpose of the performance of a task carried out in the public interest or in the exercise of official authority you have the right to object to the processing and also seek that further processing of your personal information is restricted. Provided Family Medical Group can demonstrate compelling legitimate grounds for processing your personal information, for instance, patient safety or for evidence to support legal claims, your right will not be upheld.

 

 

Other rights

There are other rights under current Data Protection Law however these rights only apply in certain circumstances. If you wish further information on these rights please contact the Practice Co-ordinator.

 

 

The right to complain

 

NHS Tayside employs a Data Protection Officer to check that personal information is used in a way that meets data protection law. NHS Tayside’s Data Protection Officers contact details are.

Data Protection Officer, Maryfield House (South), Mains Loan, Dundee, DD4 7BT,

Telephone 01382 424436

Email: informationgovernance.tayside@nhs.net

You also have the right to complain about how we use your personal information to the Information

Commissioner’s Office (ICO). Details about this are on their website at www.ico.org.uk.

Translation Service/ Accessibility

 

Documents can be made available in other languages and formats on request.

 

Changes to This Privacy Notice

We keep our Privacy Notice under regular review. This Privacy Notice will be reviewed again in June 2019.

 

Concerns about Sharing Your Information

 

If you have any concerns about how we use or share your information, or you do not wish us to share your information, please contact the Practice Co-ordinator on 01382 459519

 

Complaints

If you have a complaint about how your information is managed at the practice, please contact the Practice Co-ordinator on 01382 459519

If you remain unhappy with the Practice’s response, you can complain to the

Information Commissioner Office www.ico.gov.uk

 

Change of Details

It is important that you tell us if any of your details such as your name, address or telephone number has changed or if any of your details such as date of birth is incorrect in order for this to be amended.

You have a responsibility to inform us of any changes so our records are kept accurate and up to date at all times.

 
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