This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Changes to Appointments from 3rd July 2017

We are aware that a significant number of you are becoming frustrated by the lack of appointments available at both Wallacetown and Douglas.

In an effort to try and make access to a GP appointment easier for you, and to cope with demand, we have taken the difficult decision not to offer routine appointments at Douglas Medical Centre or at Wallacetown Health Centre in the morning.

From the 3rd of July we will be running an Open Access surgery every morning at Wallacetown Health Centre. If you wish to see a GP them you can drop in to Wallacetown Health Centre between 8am and 9.45am Monday - Friday and you will be seen.

The surgery will operate on a first come, first seen basis.  You do not have to phone in to access this surgery. If we feel you require blood tests, these can be done at the same visit.

Douglas Medical Centre will continue to be open from 8am-6pm. You can still hand in prescription requests into Douglas and the prescription will be ready after 48 hours as usual.

Nurse Appointments will continue to run as normal.

There will unfortunately be reduced GP telephone availability during the coming months.

We appreciate your patience during this challenging time.

    

Patients Who Fail To Attend

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.

---------------------- 

       Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.

www.bowelscreening.scot.nhs.uk/

--------------------------

Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"

------------------------------

Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.

New Patient Registrationregister_now

Patients living within the practice area are welcome to register and our reception staff can confirm your eligibility from your postcode. In this respect please bring along proof of address such as a recent utility bill. We also need to see some photographic ID.

You will also need to complete a registration form (GMS1) and a health questionnaire which will provide useful information whilst we wait for your medical records to arrive from your previous doctor. If possible please bring your medical card with you.

Medical treatment is available from the date of registration.  Please contact reception for further information.

 

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

pdf A Patient Guide to GP Services

 
NHS ScotlandThis site is brought to you by My Surgery Website