This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.



Patient Update


GP cover is likely to remain unpredictable for the foreseeable future due to the Practice still being short of a full time partner.

We feel the best way forward is to continue with our current system of open access at the Wallacetown site every morning from 8am to 9.45am over the next few months at least.

This is to try and make it easier to see a GP on any given day and to cope with the expected high demand this winter.

We appreciate your patience during this challenging time.

Patients who fail to attend 

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.


Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.


Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"


Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.

Home Visits

Doctor's bag

You may only request a home visit if you are housebound or are too ill to visit the practice.

Please try to call the surgery before 10am to request a home visit, 01382 459519 for Wallacetown Health Centre and  01382 480330 for Douglas Medical Centre. Any home visits requests after 11am should be for emergencies only.

The Receptionist will ask you if you consider your home visit to be an emergency and if so, you will be put straight through to the duty Doctor. If the home visit is less urgent you will be asked for your address to check that we hold your correct details on file and we will take a telephone number from you so that the Doctor can call you back.

You may receive a telephone call from the Doctor prior to your home visit in order for them to discuss your needs and the urgency of the visit.

NHS ScotlandThis site is brought to you by My Surgery Website