As you will be aware from both local and national press, general practice is under increasing pressure from the high demand on our services. The reasons for the increased demand are many and varied but the effects are concerning, and you will be aware of practices closing lists and being unable to replace doctors as a consequence of this.
In an effort to protect our practice and its staff and to continue to provide a prompt and high standard of service, we have implemented the following procedures in our Practice;
We have taken the difficult decision to not offer routine GP appointments at Wallacetown Health Centre or Douglas Medical Centre in the morning.
We now run an open access surgery every morning at Wallacetown Health Centre. If you wish to see a GP them you can drop in to Wallacetown Health Centre between 8am and 9.45am Monday - Friday and you will be seen. This is open to Patients based at both Wallacetown Health Centre and Douglas Medical Centre.
The surgery will operate on a first come, first seen basis. You do not have to phone in to access this surgery.
There will be GP appointments available to book in the afternoons at both sites.
Douglas Medical Centre will continue to be open from 8am-6pm. You can still hand in prescription requests into Douglas and the prescription will be ready after 48 hours as usual.
If a routine appointment required by yourself or indicated in a letter you have received is required and you cannot attend the open access surgery, you will be offered a booked appointment for an afternoon appointment at a later date.
If you feel you must be seen that day, we will take your details and pass them to a GP who will call you back (usually in the afternoon) and may give you a time to come in to see them in the afternoon. This is entirely the GPs decision, not reception.
There will unfortunately be reduced GP telephone availability.
The GP will not normally call a Patient back regarding a prescription request, an insurance certificate or to discuss test results.
Prescriptions should be ordered in the correct manner i.e. at the reception desk or via our practice website.
Insurance certificates, letters from the Doctor etc. should be requested at reception, they will then pass any such requests on to the GP. Insurance certificates will usually be ready in 48 working hours.
You will not routinely receive a call from the GP regarding results. If you receive a letter from the GP asking you to telephone the Doctor to discuss results, you will be given the next available routine results slot. If however, you wish to discuss the result with the GP e.g. you are still having symptoms or are concerned, your number will be taken and you will get a call from the GP, but this will not necessarily be on the same day you called.
Nurse Appointments will continue to run as normal.
We thank you for your patience during these testing times and welcome any comments in the boxes provided at reception on both our sites.