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Patient Update


GP cover is likely to remain unpredictable for the foreseeable future due to the Practice still being short of a full time partner.

We feel the best way forward is to continue with our current system of open access at the Wallacetown site every morning from 8am to 9.45am over the next few months at least.

This is to try and make it easier to see a GP on any given day and to cope with the high demand.

We appreciate your patience during this challenging time.

Patients who fail to attend 

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.


Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.


Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"


Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.



Appointment Arrangements

As you will be aware from both local and national press, general practice is under increasing pressure from the high demand on our services. The reasons for the increased demand are many and varied but the effects are concerning, and you will be aware of practices closing lists and being unable to replace doctors as a consequence of this.

In an effort to protect our practice and its staff and to continue to provide a prompt and high standard of service, we have implemented the following procedures in our Practice;


We have taken the difficult decision to not offer routine GP appointments at Wallacetown Health Centre or Douglas Medical Centre in the morning. 

We now run an open access surgery every morning at Wallacetown Health Centre. If you wish to see a GP them you can drop in to Wallacetown Health Centre between 8am and 9.45am Monday - Friday and you will be seen. This is open to Patients based at both Wallacetown Health Centre and Douglas Medical Centre. 

The surgery will operate on a first come, first seen basis.  You do not have to phone in to access this surgery.

There will be GP appointments available to book in the afternoons at both sites.

Douglas Medical Centre will continue to be open from 8am-6pm. You can still hand in prescription requests into Douglas and the prescription will be ready after 48 hours as usual.

If a routine appointment required by yourself or indicated in a letter you have received is required and you cannot attend the open access surgery, you will be offered a booked appointment for an afternoon appointment at a later date.

If you feel you must be seen that day, we will take your details and pass them to a GP who will call you back (usually in the afternoon) and may give you a time to come in to see them in the afternoon. This is entirely the GPs decision, not reception.

There will unfortunately be reduced GP telephone availability.

The GP will not normally call a Patient back regarding a prescription request, an insurance certificate or to discuss test results.

Prescriptions should be ordered in the correct manner i.e. at the reception desk or via our practice website.

Insurance certificates, letters from the Doctor etc. should be requested at reception, they will then pass any such requests on to the GP. Insurance certificates will usually be ready in 48 working hours.

You will not routinely receive a call from the GP regarding results. If you receive a letter from the GP asking you to telephone the Doctor to discuss results, you will be given the next available routine results slot. If however, you wish to discuss the result with the GP e.g. you are still having symptoms or are concerned, your number will be taken and you will get a call from the GP, but this will not necessarily be on the same day you called.

Nurse Appointments will continue to run as normal.

We thank you for your patience during these testing times and welcome any comments in the boxes provided at reception on both our sites.         


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