Appointments

Cancellations

It is most important that you contact us as soon as you realise you cannot attend a booked appointment. This allows us to be able to offer your appointment time to another patient.

GP Appointments

GP appointments are now made on the day you want to be seen. To book please telephone our reception staff on 01382 459519 for Wallacetown, or 01382 480330  for Douglas Medical Centre, alternatively call in at your surgery reception desk. Please remember that if you wish other members of your family to be seen you must book separate appointments.

Appointments are of 10 minutes duration for the doctor and 15 minutes for the nurse, if you feel you will require longer please inform the receptionist when booking. We will always strive, where possible, to give you the doctor of your choice but it may not always be possible within 24 hours.

Pre-bookable appointments

We now offer a number of pre-bookable appointments which are available at set times throughout the day.

Appointments outside normal practice hours

If, for any reason, it is easier for you to attend the surgery outwith normal practice hours, we have an extended hours surgery which runs every morning from 7.30am up to 8.30am.

These appointments can be pre booked via reception.

Patients based at Wallacetown Health Centre and Douglas Medical Centre are welcome to book these appointments.

Emergencies have priority at all times. The duty doctor for the day will be able to help you.

Telephone Consultations

The doctors are available to speak to patients between 08:00 – 08:25 before their surgery starts or, outwith this time, if your call is urgent you will be put straight through to the duty doctor. If your call is not urgent your details will be taken and either the doctor will phone you back within an agreed timescale or you will be asked to phone back at a more suitable time.

Private Treatment

Please note that if you have had a procedure or treatment done outwith the NHS and follow up treatment is required in relation to this, then it must be done by the private provider and not your GP.

Practice Nurses

The practice Nursing Staff offer a full range of nursing services to our patients. Appointments can be made through the Receptionist for dressings, removal of sutures, foreign travel advice, immunisations, etc.

Our Nurses have a particular interest in chronic disease management (asthma, diabetes, heart, blood pressure) and well person preventative care and would be happy to discuss this with you.

Appointments for the Practice Nurse are available daily between 08.30 - 12.15 and 14.00 -17.15. When making an appointment with the Practice Nurse, you may be asked to give an indication as to why you are attending in order for you to be appointed with the most appropriate Nurse.

Blood Tests

Wallacetown Health Centre

If you are requested to supply us with a blood sample, and you are a Wallacetown patient, the Practice Nurse uns a clinic every Monday to Friday between 9-10am.You are not required to make an appointment for this service.

Douglas Medical Centre

If you are a Douglas patient and are asked to supply us with a blood sample, please call the reception desk and you will be given a time to attend.

Samples

If you are required to hand in a sample for testing at the laboratories in Ninewells, then these must be handed in to the practice before 12.00 at the latest as they are picked only once a day at this time and samples can spoil if left to sit overnight. 

Travel Advice

Please see clinics and services for travel advice page.

Private Treatments

If you require to have any follow up blood tests or removal of stitches etc. following a procedure that has been carried out privately (not under NHS care), then this must be carried out by the organisation where the procedure was performed.

Appointment Arrangements

In an effort to try and make access to a GP appointment easier for our Patients, and to cope with demand, we have taken the difficult decision not to offer routine appointments at Douglas Medical Centre or at Wallacetown Health Centre in the morning.

We now run an Open Access surgery every morning at Wallacetown Health Centre. If you wish to see a GP them you can drop in to Wallacetown Health Centre between 8am and 9.45am Monday - Friday and you will be seen. This is open to Patients based at both Wallacetown Health Centre and Douglas Medical Centre.

The surgery will operate on a first come, first seen basis.  You do not have to phone in to access this surgery.

There will be GP appointments available to book in the afternoons at both sites.

Douglas Medical Centre will continue to be open from 8am-6pm. You can still hand in prescription requests into Douglas and the prescription will be ready after 48 hours as usual.

Nurse Appointments will continue to run as normal.

There will unfortunately be reduced GP telephone availability.

     We appreciate your patience during these challenging times.

Home Visits

You may only request a home visit if you are housebound or are too ill to visit the practice.

Please try to call the surgery before 10am to request a home visit, 01382 459519 for Wallacetown Health Centre and  01382 480330 for Douglas Medical Centre. Any home visits requests after 11am should be for emergencies only.

The Receptionist will ask you if you consider your home visit to be an emergency and if so, you will be put straight through to the duty Doctor. If the home visit is less urgent you will be asked for your address to check that we hold your correct details on file and we will take a telephone number from you so that the Doctor can call you back.

You may receive a telephone call from the Doctor prior to your home visit in order for them to discuss your needs and the urgency of the visit.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Doctors Availability

Wallacetown

Douglas

All timetables are subject to change at short notice