It is most important that you contact us as soon as you realise you cannot attend a booked appointment. This allows us to be able to offer your appointment time to another patient.
GP appointments are now made on the day you want to be seen. To book please telephone our reception staff on 01382 459519 for Wallacetown, or 01382 480330 for Douglas Medical Centre, alternatively call in at your surgery reception desk. Please remember that if you wish other members of your family to be seen you must book separate appointments.
Appointments are of 10 minutes duration for the doctor and 15 minutes for the nurse, if you feel you will require longer please inform the receptionist when booking. We will always strive, where possible, to give you the doctor of your choice but it may not always be possible within 24 hours.
We now offer a number of pre-bookable appointments which are available at set times throughout the day.
Appointments outside normal practice hours
If, for any reason, it is easier for you to attend the surgery outwith normal practice hours, we have an extended hours surgery which runs every morning from 7.30am up to 8.30am.
These appointments can be pre booked via reception.
Patients based at Wallacetown Health Centre and Douglas Medical Centre are welcome to book these appointments.
Emergencies have priority at all times. The duty doctor for the day will be able to help you.
The doctors are available to speak to patients between 08:00 – 08:25 before their surgery starts or, outwith this time, if your call is urgent you will be put straight through to the duty doctor. If your call is not urgent your details will be taken and either the doctor will phone you back within an agreed timescale or you will be asked to phone back at a more suitable time.
Please note that if you have had a procedure or treatment done outwith the NHS and follow up treatment is required in relation to this, then it must be done by the private provider and not your GP.
The practice Nursing Staff offer a full range of nursing services to our patients. Appointments can be made through the Receptionist for dressings, removal of sutures, foreign travel advice, immunisations, etc.
Our Nurses have a particular interest in chronic disease management (asthma, diabetes, heart, blood pressure) and well person preventative care and would be happy to discuss this with you.
Appointments for the Practice Nurse are available daily between 08.30 - 12.15 and 14.00 -17.15. When making an appointment with the Practice Nurse, you may be asked to give an indication as to why you are attending in order for you to be appointed with the most appropriate Nurse.
Wallacetown Health Centre
If you are requested to supply us with a blood sample, and you are a Wallacetown patient, the Practice Nurse uns a clinic every Monday to Friday between 9-10am.You are not required to make an appointment for this service.
Douglas Medical Centre
If you are a Douglas patient and are asked to supply us with a blood sample, please call the reception desk and you will be given a time to attend.
If you are required to hand in a sample for testing at the laboratories in Ninewells, then these must be handed in to the practice before 12.00 at the latest as they are picked only once a day at this time and samples can spoil if left to sit overnight.
Please see clinics and services for travel advice page.
If you require to have any follow up blood tests or removal of stitches etc. following a procedure that has been carried out privately (not under NHS care), then this must be carried out by the organisation where the procedure was performed.