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Changes to Appointments from 3rd July 2017

We are aware that a significant number of you are becoming frustrated by the lack of appointments available at both Wallacetown and Douglas.

Unfortunately appointment availability is about to reduce further as the GP Locum arranged to cover Dr Sloss's maternity leave is leaving in July to take up a permanent post elsewhere. Dr Dunthorne will also be leaving us in early autumn and we have had no applicants to take up his position.

In an effort to try and make access to a GP appointment easier for you, and to cope with demand, we have taken the difficult decision not to offer routine appointments at Douglas Medical Centre or at Wallacetown Health Centre in the morning.

From the 3rd of July we will be running an Open Access surgery every morning at Wallacetown Health Centre. If you wish to see a GP them you can drop in to Wallacetown Health Centre between 8am and 9.45am Monday - Friday and you will be seen.

The surgery will operate on a first come, first seen basis.  You do not have to phone in to access this surgery. If we feel you require blood tests, these can be done at the same visit.

Douglas Medical Centre will continue to be open from 8am-6pm. You can still hand in prescription requests into Douglas and the prescription will be ready after 48 hours as usual.

Nurse Appointments will continue to run as normal.

There will unfortunately be reduced GP telephone availability during the coming months.

We appreciate your patience during this challenging time.


Patients Who Fail To Attend

Due to the dramatic increase in non attended GP and Nurse appointments, Family Medical Group have now implemented the following policy;

If you fail to attend 3 appointments within a 6 month period, you will be removed from our practice list.

Following the first and second non attended appointment, we will send you a letter.

Should a third non attendance occur during the 6 month period, you will then receive a letter advising you that you have been removed from our list. This letter will include details of how to register with another GP practice.

You will have 8 days from the date of the third letter before you are removed.

It is very unfortunate that we have had to implement these measures, but in todays climate where the demand for appointments is ever increasing, patients who book then fail to attend appointments are delaying the opportunity for others to see a health professional.


       Scottish Bowel Screening Service

This is a very important service as bowel cancer is the third most common cancer in Scotland.

The service is open to any man or woman aged between 50-74years.

You should automatically be sent a testing kit every 2 years around the time of your birthday. If this does not happen please call 0800 0121 833 to request a kit.

Full details of the Service can be found by clicking the link below.


Opening Times

To see our opening times and what to do when we are closed please click the link below.

" Opening Hours"


Personal Details

Please ensure that you keep your personal details up to date with us including any changes of address or mobile phone number to ensure we can contact you when required.



It is most important that you contact us as soon as you realise you cannot attend a booked appointment. This allows us to be able to offer your appointment time to another patient.

GP Appointments

GP appointments are now made on the day you want to be seen. To book please telephone our reception staff on 01382 459519 for Wallacetown, or 01382 480330  for Douglas Medical Centre, alternatively call in at your surgery reception desk. Please remember that if you wish other members of your family to be seen you must book separate appointments.

Appointments are of 10 minutes duration for the doctor and 15 minutes for the nurse, if you feel you will require longer please inform the receptionist when booking. We will always strive, where possible, to give you the doctor of your choice but it may not always be possible within 24 hours.

Pre-bookable appointments

We now offer a number of pre-bookable appointments which are available at set times throughout the day.

Appointments outside normal practice hours

If, for any reason, it is easier for you to attend the surgery outwith normal practice hours, we have a number of appointments available which can be pre booked via reception.

These are at various times throughout the week please feel free to telephone reception and we will try our best to accommodate you.

Emergencies have priority at all times. The duty doctor for the day will be able to help you.

Telephone Consultations

The doctors are available to speak to patients between 08:00 – 08:25 before their surgery starts or, outwith this time, if your call is urgent you will be put straight through to the duty doctor. If your call is not urgent your details will be taken and either the doctor will phone you back within an agreed timescale or you will be asked to phone back at a more suitable time.baby_nurse

Private Treatment

Please note that if you have had a procedure or treatment done outwith the NHS and follow up treatment is required in relation to this, then it must be done by the private provider and not your GP.

Practice Nurses

The practice Nursing Staff offer a full range of nursing services to our patients. Appointments can be made through the Receptionist for dressings, removal of sutures, foreign travel advice, immunisations, etc.

Our Nurses have a particular interest in chronic disease management (asthma, diabetes, heart, blood pressure) and well person preventative care and would be happy to discuss this with you.

Appointments for the Practice Nurse are available daily between 08.30 - 12.15 and 14.00 -17.15. When making an appointment with the Practice Nurse, you may be asked to give an indication as to why you are attending in order for you to be appointed with the most appropriate Nurse.

Blood Tests

Wallacetown Health Centre

If you are requested to supply us with a blood sample, and you are a Wallacetown patient, the Practice Nurse uns a clinic every Monday to Friday between 9-10am.You are not required to make an appointment for this service.

Douglas Medical Centre

If you are a Douglas patient and are asked to supply us with a blood sample, please call the reception desk and you will be given a time to attend.


If you are required to hand in a sample for testing at the laboratories in Ninewells, then these must be handed in to the practice before 12.00 at the latest as they are picked only once a day at this time and samples can spoil if left to sit overnight. 

Travel Advice

Please see clinics and services for travel advice page.

Private Treatments

If you require to have any follow up blood tests or removal of stitches etc. following a procedure that has been carried out privately (not under NHS care), then this must be carried out by the organisation where the procedure was performed.


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